If you are sure you have the right to use a station and your payment details are up-to-date, checking the cable connection or waiting for a bit and trying again helps in most cases. This gives the charger a new chance to communicate with our platform.
Like with starting a charge, trying again is the best help here. Try, both, with your RFID and app. Give the charging station a chance to reconnect with our platform.
You should always be able to release the cable from the car. Depending on the car model, there is a release or open socket button. Also toggling the central locking system of the car often releases the cable. This should release the cable also from the charger. If the cable is yours and still attached to the charger, please contact our support.
It all starts with identification to the charging station. If you have not yet registered an account you can do it either here or directly in the Virta mobile app! There are 3 optional ways to identify yourself:
Plug in your car. Charging starts automatically if you have already identified successfully.
Stop the charging event with the same tool that you used for starting the charging event: mobile app, RFID or the web browser. Unplug your car.
The service will charge your Virta account or your payment card automatically.