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EV driver inquiries
Frequently Asked Questions
Common questions & answers about vehicle charging.
Contact customer services
Call a customer services agent.
Resolve an urgent technical issue
Create a ticket to get a technical issue resolved.
Create a Virta account
Join the e-mobility revolution by registering a Virta account today!
Call Virta Customer Services
Our Customer Services agents are available for EV drivers 24/7. Phone numbers are free of cost.
Open hours per language
In English: 24/7
In Finnish: 24/7
In French: 07:00-22:00 CET
In German: 06:00–22:00 CET
In Swedish: 07:00–22:00 CET
Talk to us in English
Telephone number:
+44 2081 062497
Talk to us in Finnish
Telephone number:
+358 800 022 00
Talk to us in French
Telephone number:
+33 8051 02777
Talk to us in German
Telephone number:
+49 30 330 835 155
Talk to us in Swedish
Telephone number:
+46 10-551 79 00
Solutions to the most common issues at a charging station
Can’t start charging?
If you are sure you have the right to use a station and your payment details are up-to-date, checking the cable connection or waiting for a bit and trying again helps in most cases. This gives the charger a new chance to communicate with our platform.
Can’t stop charging?
Like with starting a charge, trying again is the best help here. Try both with your RFID and the app. Give the charging station a chance to reconnect with our platform.
Can’t release the cable?
You should always be able to release the cable from the car. Depending on the car model, there is a release or open socket button. Also, toggling the central locking system of the car often releases the cable. This should release the cable also from the charger. If the cable is yours and still attached to the charger, please contact our support.
Watch our step-by-step videos to charge your electric car
How to charge at Virta EV charging stations
1. Identify yourself
It all starts with identification to the charging station. If you have not yet registered an account you can do it either here or directly in the Virta mobile app! There are 3 optional ways to identify yourself:
- Choose the charging point from the map and click “Start charging”.
- To charge with the app, you don't have to be a registered customer.
- Show your RFID card or key to the reader in the charging device.
- You can order an RFID card and a keyring when you register. If you did not order RFID tags when you registered your account, you can order these from your customer account under your account information.
- If you don't want to register, you can use our one-time payment option to charge your battery:
- Go to chge.eu with your browser
- Insert the charging point ID (usually a 4 to 5 digit number on the device)
- Click "Charge using a credit card" and follow the instructions
2. Plug in
Plug in your car. Charging starts automatically if you have already identified successfully.
3. We charge. You do your stuff.
4. Continue your journey.
Stop the charging event with the same tool that you used for starting the charging event: mobile app, RFID or the web browser. Unplug your car.
The service will charge your Virta account or your payment card automatically.