Virta Hub and charging network recovering after disruption
The Virta platform has been suffering technical disruption on parts of the system since Monday, 28th October, 18:00 CET. This has prevented the normal use of charging points and the Virta HUB CPO administration tool. The cause of the problem has been identified, and the latest changes have produced positive results. The Virta HUB and charging points started recovering at 09:30 CET Tuesday 29th October. The full recovery of all services to a normal level might take some time after the restart. We will give the next update at 10:30 CET or as soon as the issue is completely solved.
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"Many providers were able to offer us a charge point management system, but only if we replaced all of our existing charging stations - at a staggering cost. Only Virta was able to migrate our existing chargers."
"We've been very pleased with the cooperation with Virta. The EV charging stations have been working very well without any technical issues, which is important for us. And Virta's energy management solutions enable us to control the charging power, which is very useful for us."
“When we learned about Virta, we quickly realised that there was no need for us to hire people in-house to develop the platform and the apps. We simply noticed that Virta could do all of that for us. The platform allows us to offer our customers their own charging points with their own branding and look. Thanks to the partnership with Virta, Ísorka can deliver an advanced service to our customers.”
"The biggest value Virta provides to Scandic is the easiness. It's effortless for us to operate the EV chargers. We don't need to give any extra effort to provide this service to our customers. Virta has made it very convenient for us."
"We’re very satisfied with the support and responsiveness of the Virta team. They were able to understand our challenges and adapt to our constraints and objectives."
"The Virta Hub offers flexibility and allows us to grant access to, unlock specific EV chargers and update them at any time. That's a big plus for us."
"Virta's back-end system, the Virta Hub, is interesting for us because it supports load management. It also makes customer administration much clearer and more organised."
"Virta offers us a lot of support. Whenever we have an issue or a question, especially technical ones, they always come up with an answer or a solution. Virta means good backup and support."
"The quality of Virta's charging operations, mainly the availability of the charging stations, is high. And the Virta mobile app is easy to use for your members charging in Finland and within the vast roaming network."

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