Virta
Accessibility statement
Virta is committed to making our services inclusive and usable for everyone, including people with disabilities. We continuously strive to improve the user experience by adhering to recognized accessibility standards and we are actively working to enhance accessibility across our services.
Conformance status
Virta’s services are heading towards compliance with the Accessibility Act. Virta’s services are currently partially conformant with WCAG 2.2 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. We offer multiple channels for EV Drivers to access our services, recognizing that individuals have different needs and preferences. Our services for EV drivers include mobile applications, RFID tags, physical chargers, web interfaces and a dedicated support phone line. Together they complement one another to ensure our services are accessible in a variety of ways. By offering diverse options, we aim to make it easier for everyone to use our services in the way that works best for them.
While we are committed to making our services accessible, there are currently some limitations that may affect the user experience for people with disabilities. For example, not all images and non-text elements have text alternatives, and some content relationships or structures may not be fully compatible with assistive technologies.
We are constantly engaging in a dialogue with member state officials to gain the latest accessibility interpretations and to align our services accordingly.
Feedback
While the accessibility act is generic across industries, we at Virta pride over our care for EV drivers. For this we have established processes to follow and react to feedback of EV drivers to sharing, raising and flagging any accessibility barriers they encounter using our services.
If you encounter accessibility barriers, or have any questions related to the topic, please contact us by sending an email to: support@virta.global
We are actively working to address the limitations of our services and will do our best to correct the shortcomings. Improvements will be continuously delivered as we update our services.
This accessibility statement was prepared on June 27, 2025
The statement is based on an internal evaluation of whether the service meets the accessibility requirements set out in Directive (EU) 2019/882 of the European Parliament and of the Council of 17 April 2019 on the accessibility requirements for products and services (European Accessibility Act).
The statement was last updated on August 8, 2025.
Monitoring of accessibility
Our primary supervisory authority is The Finnish Transport and Communications Agency (Traficom), who monitors the implementation of accessibility requirements. If you are not satisfied with the response you receive, or if you do not receive a response at all within two weeks, you can provide feedback to Traficom. Traficom’s website “Submit a complaint on web accessibility or request clarification” provides detailed information on how to file a complaint and how the matter will be handled.
Finnish Transport and Communications Agency Traficom
Digital Accessibility Supervision Unit
www.webaccessibility.fi
saavutettavuus@traficom.fi
Telephone switchboard: +358 29 534 5000
In other EU member states you may also contact their national enforcement body. A full list is available at the European Commission website: https://digital-strategy.ec.europa.eu/en/policies/web-accessibility-monitoring
