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Virta

EV driver services

User-friendly, brandable touchpoint to enhance customer experience

We will provide your EV driver customers with everything they need for a smooth and user-friendly EV charging experience. 

Branded customer touchpoint

With Virta, all the customer-facing features and components of the service offered to EV drivers are available as fully branded to your brand – logos, colours, fonts and all. Follow the branded customer journey below.

Registration page

This is where EV drivers sign up for the service.

Branded registration page your logo
Welcome e-mail

After the EV driver registers, this confirmation email about their customership is sent to them.

Branded welcome email your logo
Welcome letter & RFID tag

EV drivers will receive this welcome letter via mail - it includes useful information and instructions about the customership, and an RFID charging tag.

branded-welcome-letter-your-logo
Mobile app

The main touchpoint for the end-users is the Virta mobile app. Available as co-branded or fully branded to your own brand.

Branded mobile app your logo
Charging stations

This is where the magic happens.

Branded charging stations your logo
One-time payment page

Unregistered customers can make their payments for charging events via this one-time payment webpage.

Branded one-time-payment your logo
Invoicing & receipts

The hard evidence showing that driving an EV is more economically friendly compared to internal combustion engine vehicles.

Branded receipt your logo

Integrate EV charging into your own app

Developer compiling code in an office setting

Virta APIs

Build unified user experience and improve customer satisfaction and loyalty​ with EV driver experience APIs.

Learn about Virta APIs

The backbones of EV driver services

Mobile app

The main touchpoint for the end-users is the Virta charging app. Available both for Android and iOS as well as a desktop application, the Virta app is the easiest way to: 

  • Access all charging stations 
  • Start and stop charging 
  • Pay for the charging events 
  • View all charging history
  • Edit account information 
  • View and download receipts from past charging events 
  • Receive automated receipts after charging events

Customers want to do business with companies they trust. The same is true for EV charging: EV drivers want to charge up with brands they know. 

We bring your brand to the forefront of EV charging and ensure that the entire user journey has your name on it. 

The Virta mobile app can be co-branded or fully branded to your brand. Not to mention the different languages and currencies, which complete the perfect customer experience for your end-users. 

Hand holding iPad with Virta B2C webpage and AI driver support visible on screen with transparent background

EV driver support

During the charging process, EV drivers often end up having various questions which might require technical expertise and efficient problem-solving.

Support hotline
Support hotline

We provide 24/7 phone EV driver support in English, with additional support in Finnish, Swedish, German, and French available during extended hours.

Support for EV drivers
Virta ChargeAI
Virta ChargeAI

AI-powered support chatbot for EV drivers across app and web — with faster responses, better guidance and higher satisfaction.

Virta ChargeAI
FAQ for EV drivers
FAQ for EV drivers

Support articles, step-by-step instructions, contact options, ticket submission, and solutions for the most common charging issues — all in one place.

FAQ for EV Drivers

Learn more about the Virta Charging Solution

Virta Hub (CPMS)
Electric car charging station mountainous backdrop
Charging solution
Virta Hub (CPMS)
Learn more
Smart energy management
Man with CCS charging connector neon backdrop
Charging solution
Smart energy management
Learn more
Payments & invoicing
Woman using smartphone while EV charges dusk mountains
Charging solution
Payments & invoicing
Learn more
Roaming in EV charging
Professional woman EV charging blue night sky
Charging solution
Roaming in EV charging
Learn more
Integrated charging stations
Woman and man charging EV wind turbine purple background
Charging solution
Integrated charging stations
Learn more

Ready to start growing your business with EV charging?

Let's talk! Leave us your contact details and we'll get back to you in no time.